Top 10 Call Center Metrics Every Manager Should Monitor for Success
- December 28, 2017
- By:X Call Center Administrat0r
- Category:Call Center, Customer Service, Customer Service Quality, Customer Support
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In the fast-paced world of call centers, success is measured not only by the volume of calls handled but by the quality of service provided. Call center managers play a crucial role in ensuring the efficiency and effectiveness of their teams. To achieve this, it's essential to monitor key performance metrics that reflect the overall health of the call center.…
